FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order personalized and processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 3 to 6 business days. 

Q: Do you ship Internationally?

A: Not Yet:), We only deliver in the United States 

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Grooms Guru provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date.

Please note - Personalized gifts may not be returned for buyers remorse. Our personalization techniques are permanent and returned merchandise cannot be resold.

Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. Grooms Guru will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. Grooms Guru will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.

If you need to exchange an item due to defects or damages please follow the instructions below:

Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.

Please Email support@groomsguru.com with the subject heading “RETURN”

Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving with out a return authorization number will be returned to sender.

Be sure the item you are returning for inspection is packaged properly, as Grooms Guru is not responsible for further damages due to improper return packaging.

You are encouraged to ship your return via a track-able source, as Grooms Guru cannot be responsible to merchandise lost in transit.

Q: What are your business hours?

A: Monday - Friday 8:30 - 5:30 CST